Frequently Asked Questions – mvvtwatches.com
1. Ordering & Payments
How do I place an order?
Browse our collection, add items to your cart, and complete checkout. You’ll receive an order confirmation email.
What payment methods do you accept?
- Credit/Debit Cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay
- Google Pay
2. Shipping & Delivery
How long does shipping take?
- Standard: 3-5 business days (US)
- International: 7-21 business days
- Processing time: 1-2 business days
Can I track my order?
Yes, tracking information is emailed once your order ships.
3. Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with tags attached
- Free returns for US customers
4. Product Information
Are these authentic MVMT watches?
Yes, we only sell 100% authentic products.
5. Warranty
What warranty do you offer?
All watches come with a 2-year limited warranty against manufacturing defects.
6. Sizing
How do I adjust my watch band?
Step-by-step guides available at mvvtwatches.com/sizing-guide
7. Gift Options
Do you offer gift wrapping?
Yes, select gift wrapping at checkout ($6.95).
8. Account Help
How do I reset my password?
Click “Forgot Password” on the login page.
9. Product Care
How should I care for my watch?
- Avoid water exposure (unless water-resistant)
- Clean with soft, dry cloth
- Store in provided case when not worn
10. Contact Us
For other questions:
mvvtwatches.com/contact-us